{"id":1753,"date":"2026-04-28T16:19:47","date_gmt":"2026-04-28T14:19:47","guid":{"rendered":"https:\/\/flexum.dk\/terms-and-conditions-of-sale-and-subscription\/"},"modified":"2026-06-01T11:45:38","modified_gmt":"2026-06-01T09:45:38","slug":"terms-and-conditions-of-sale-and-subscription","status":"publish","type":"page","link":"https:\/\/flexum.dk\/en\/terms-and-conditions-of-sale-and-subscription\/","title":{"rendered":"Terms and Conditions of Sale and Subscription"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1753\" class=\"elementor elementor-1753 elementor-535\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8594da2 e-flex e-con-boxed e-con e-parent\" data-id=\"8594da2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7455e8a elementor-widget elementor-widget-heading\" data-id=\"7455e8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Terms and Conditions of Sale and Subscription<br \/>for Flexum ApS<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9393770 elementor-widget elementor-widget-text-editor\" data-id=\"9393770\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<section><h2 class=\"text-2xl font-bold text-foreground border-b pb-2\">General information<\/h2><div class=\"mt-4 text-muted-foreground\"><p><strong>Flexum ApS<br\/><\/strong>Lyngbyvej 83A<br\/>2100 Copenhagen \u00d8<\/p><p>CVR no.: <a class=\"text-primary hover:underline\" href=\"https:\/\/datacvr.virk.dk\/enhed\/virksomhed\/40405798?fritekst=40405798&#038;sideIndex=0&#038;size=10\" target=\"_blank\" rel=\"noopener noreferrer\">40405798<\/a><\/p><p>Tel.: <a class=\"text-primary hover:underline\" href=\"tel:+4570555255\">+45 70 555 255<\/a><br\/>Email: <a class=\"text-primary hover:underline\" href=\"mailto:kontakt@flexum.dk\">kontakt@flexum.dk<\/a><br\/>Website: <a class=\"text-primary hover:underline\" href=\"https:\/\/flexum.dk\/en\/\">www.flexum.dk<\/a><\/p><\/div><\/section><section><h2 class=\"text-2xl font-bold text-foreground border-b pb-2\">Application for a Virtual Office<\/h2><div class=\"mt-4 space-y-4\"><div><h3 class=\"text-xl font-semibold text-foreground\">Submission of documentation<\/h3><p class=\"text-muted-foreground mt-2\">To set up a Virtual Office with Flexum Coworking, valid ID and documentation of the company\u2019s registration must be submitted. This includes a health insurance card or passport for the owner\/managing director, as well as a CVR registration certificate or articles of incorporation for new companies. <\/p><\/div><div><h3 class=\"text-xl font-semibold text-foreground\">Signing the contract<\/h3><p class=\"text-muted-foreground mt-2\">The agreement only enters into force once the contract has been digitally signed via our system. The contract contains all terms of the collaboration. <\/p><\/div><\/div><\/section><section><h2 class=\"text-2xl font-bold text-foreground border-b pb-2\">Booking of rooms<\/h2><p class=\"mt-4 text-muted-foreground\">All bookings of meeting rooms, offices, and other facilities are made electronically via our booking system. By booking, you accept the applicable terms for use of the room, including cancellation rules and payment terms. <\/p><\/section><section><h2 class=\"text-2xl font-bold text-foreground border-b pb-2\">Electronic communication<\/h2><p class=\"mt-4 text-muted-foreground\">By entering into an agreement with Flexum Coworking, you accept that all communication will be sent electronically, including invoices, reminders, newsletters, and other relevant information regarding your subscription or booking.<\/p><\/section><section><h2 class=\"text-2xl font-bold text-foreground border-b pb-2\">Consent to photos and marketing<\/h2><p class=\"mt-4 text-muted-foreground\">When using Flexum Coworking\u2019s facilities, you consent to photos being taken in the common areas, which may be used for marketing purposes. If you do not wish to appear in photos, please inform the staff. <\/p><\/section><section><h2 class=\"text-2xl font-bold text-foreground border-b pb-2\">Complaints and feedback<\/h2><p class=\"mt-4 text-muted-foreground\">We take complaints and feedback seriously. If you have a complaint or suggestions for improvements, please contact us at <a class=\"text-primary hover:underline\" href=\"mailto:kontakt@flexum.dk\">kontakt@flexum.dk<\/a> or <a class=\"text-primary hover:underline\" href=\"tel:+4570555255\">+45 70 555 255<\/a>. We aim to respond to all enquiries within 2 business days.  <\/p><\/section><section><h2 class=\"text-2xl font-bold text-foreground border-b pb-2\">Prices and payment<\/h2><ul class=\"mt-4 text-muted-foreground list-disc pl-6 space-y-2\"><li>All prices on the website are stated excluding VAT, unless otherwise specified.<\/li><li>Payment for Virtual Office and other subscriptions is charged monthly in advance via automatic card payment.<\/li><li>When booking rooms, payment is made upon confirmation of the booking.<\/li><li>Flexum uses Stripe as the payment solution for secure handling of card details.<\/li><li>Invoices are sent electronically to the email address provided.<\/li><li>In the event of price changes, at least 30 days\u2019 notice will be given.<\/li><\/ul><\/section><section><h2 class=\"text-2xl font-bold text-foreground border-b pb-2\">Non-payment<\/h2><ul class=\"mt-4 text-muted-foreground list-disc pl-6 space-y-2\"><li>In the event of non-payment, a reminder will be sent after 7 days.<\/li><li>If payment is still not received after 14 days, a reminder fee of DKK 100 will be charged.<\/li><li>If payment is not received after 30 days, Flexum Coworking reserves the right to suspend or terminate the agreement.<\/li><li>In the event of suspension of the Virtual Office, mail handling and use of the address will cease.<\/li><li>Outstanding amounts may be referred to debt collection, and all related costs will be charged to the customer.<\/li><\/ul><\/section><section><h2 class=\"text-2xl font-bold text-foreground border-b pb-2\">The lease \/ Virtual Office<\/h2><ul class=\"mt-4 text-muted-foreground list-disc pl-6 space-y-2\"><li>A Virtual Office entitles you to use Flexum Coworking\u2019s address as your company address.<\/li><li>The address may only be used for lawful business and must not be used for activities that may harm Flexum Coworking\u2019s reputation.<\/li><li>Flexum Coworking reserves the right to reject or terminate agreements with companies deemed to be in breach of this.<\/li><li>Use of rooms and common areas is subject to Flexum Coworking\u2019s house rules and guidelines.<\/li><\/ul><\/section><section><h2 class=\"text-2xl font-bold text-foreground border-b pb-2\">Mail and parcel handling<\/h2><ul class=\"mt-4 text-muted-foreground list-disc pl-6 space-y-2\"><li>Flexum Coworking receives and stores mail and parcels for customers with a Virtual Office.<\/li><li>Customers are notified of received mail via the digital mailbox (Plus subscription only).<\/li><li>Mail is stored for up to 30 days, after which it is returned to the sender.<\/li><li>Parcels over 5 kg or with special storage requirements may incur additional fees.<\/li><li>Flexum Coworking assumes no responsibility for the contents of received mail or parcels.<\/li><li>Mail forwarding can be purchased as an additional service.<\/li><\/ul><\/section><section><h2 class=\"text-2xl font-bold text-foreground border-b pb-2\">Termination<\/h2><p class=\"mt-4 text-muted-foreground\">Termination of subscriptions and agreements must be made via <a class=\"text-primary hover:underline\" href=\"https:\/\/forms.zohopublic.eu\/FlexumCoworking\/form\/OpsigelseafVirtueltKontor1\/formperma\/eYP1oz8nE9vq5_vaDRu_Sp2ckSHe2OQT9kBabN0eSFo\" target=\"_blank\" rel=\"noopener noreferrer\">this form<\/a> or by email to <a class=\"text-primary hover:underline\" href=\"mailto:kontakt@flexum.dk\">kontakt@flexum.dk<\/a>.<\/p><div class=\"mt-4 space-y-4\"><div><h3 class=\"text-xl font-semibold text-foreground\">Virtual Office<\/h3><p class=\"text-muted-foreground mt-2\">The agreement may be terminated with 1 day\u2019s notice; tenants are not entitled to a partial refund if the termination falls within a payment period.<\/p><\/div><div><h3 class=\"text-xl font-semibold text-foreground\">Telephone answering<\/h3><p class=\"text-muted-foreground mt-2\">Termination may be made with 1 month\u2019s notice to the end of a month.<\/p><\/div><div><h3 class=\"text-xl font-semibold text-foreground\">Room rental<\/h3><p class=\"text-muted-foreground mt-2\">Cancellation of booked rooms must be made at least 24 hours before the start of the booking to avoid full payment. If cancelled less than 24 hours before, the full price will be charged. <\/p><\/div><\/div><\/section><section><h2 class=\"text-2xl font-bold text-foreground border-b pb-2\">Use of address after termination<\/h2><p class=\"mt-4 text-muted-foreground\">After termination of the Virtual Office, Flexum\u2019s address must be removed from all company registrations, websites, letterheads, and other materials within 14 days after the end of the notice period. Continued use of the address after this period is considered misuse and may result in legal action as well as a claim for payment for the period during which the address continues to be used. <\/p><\/section><section><h2 class=\"text-2xl font-bold text-foreground border-b pb-2\">COVID-19 and extraordinary circumstances<\/h2><p class=\"mt-4 text-muted-foreground\">In the event of force majeure, including but not limited to pandemics, natural disasters, or government orders, Flexum Coworking may be required to restrict access to facilities or temporarily change services. In such cases, Flexum Coworking will endeavour to inform all affected customers as soon as possible and offer reasonable alternatives. <\/p><\/section><section><h2 class=\"text-2xl font-bold text-foreground border-b pb-2\">Right to refuse service<\/h2><p class=\"mt-4 text-muted-foreground\">Flexum Coworking reserves the right to refuse or terminate cooperation with companies or individuals who, in Flexum Coworking\u2019s assessment, conduct illegal business, behave in a threatening or disrespectful manner towards staff or other customers, repeatedly fail to meet payment obligations, or otherwise act contrary to good business practice.<\/p><\/section><section><h2 class=\"text-2xl font-bold text-foreground border-b pb-2\">Deposit<\/h2><p class=\"mt-4 text-muted-foreground\">When setting up a Virtual Office, a deposit equivalent to 1\u20132 months\u2019 subscription may be charged. The deposit is refunded upon proper termination and return of any keys, minus any outstanding amounts or fees for failure to remove the address from registers. <\/p><\/section><section><h2 class=\"text-2xl font-bold text-foreground border-b pb-2\">Confidentiality and personal data<\/h2><p class=\"mt-4 text-muted-foreground\">Flexum Coworking treats all customer information confidentially and in accordance with applicable GDPR legislation. Personal data is used solely for administration of the customer relationship and will not be disclosed to third parties without consent, unless required by law. See our full privacy policy on the website for more information.  <\/p><\/section><section><h2 class=\"text-2xl font-bold text-foreground border-b pb-2\">Changes to the terms<\/h2><p class=\"mt-4 text-muted-foreground\">Flexum Coworking reserves the right to amend these terms with 14 days\u2019 notice. Material changes will be communicated by email. Continued use of Flexum Coworking\u2019s services after the notice period is considered acceptance of the updated terms.  <\/p><\/section><section><h2 class=\"text-2xl font-bold text-foreground border-b pb-2\">Refunds<\/h2><p class=\"mt-4 text-muted-foreground\">Prepaid subscriptions and bookings are generally non-refundable. Exceptions may be made in special circumstances at Flexum\u2019s discretion. Please contact us to discuss any possible exceptions.  <\/p><\/section><section><h2 class=\"text-2xl font-bold text-foreground border-b pb-2\">Complaint options<\/h2><p class=\"mt-4 text-muted-foreground\">If you, as a consumer, are not satisfied with our handling of a complaint, you may submit a complaint to:<\/p><div class=\"mt-4 text-muted-foreground\"><p><strong>Center for Complaint Resolution<\/strong><\/p><p>N\u00e6vnenes Hus<\/p><p>Toldboden 2<\/p><p>8800 Viborg<\/p><p>Website: <a class=\"text-primary hover:underline\" href=\"https:\/\/www.naevneneshus.dk\/\" target=\"_blank\" rel=\"noopener noreferrer\">www.naevneneshus.dk<\/a><\/p><\/div><p class=\"mt-4 text-muted-foreground\">You may also use <a href=\"https:\/\/consumer-redress.ec.europa.eu\/index_da\" target=\"_blank\" rel=\"noopener\">the European Commission\u2019s online dispute resolution platform (ODR) for online disputes:<\/a><\/p><\/section><section id=\"prismatch\" class=\"scroll-mt-24\"><h2 class=\"text-2xl font-bold text-foreground border-b pb-2\">Price match for Virtual Office<\/h2><p class=\"mt-4 text-muted-foreground\">Flexum Coworking offers a price match guarantee on Virtual Office subscriptions. If you find an equivalent service cheaper with another Danish provider, we will match the price. <\/p><div class=\"mt-6 space-y-6\"><div><h3 class=\"text-xl font-semibold text-foreground\">What the guarantee covers<\/h3><ul class=\"mt-2 text-muted-foreground list-disc pl-6 space-y-2\"><li>Comparable Virtual Office services from Danish providers<\/li><li>Services with equivalent content (address, mail handling, etc.)<\/li><li>Price differences of at least DKK 50 per month<\/li><\/ul><\/div><div><h3 class=\"text-xl font-semibold text-foreground\">How to use the price match<\/h3><ul class=\"mt-2 text-muted-foreground list-disc pl-6 space-y-2\"><li>Contact us with documentation of the competitor\u2019s price (link to website or offer)<\/li><li>We verify that the service is comparable<\/li><li>Upon approval, your price will be adjusted from the next payment period<\/li><\/ul><\/div><div><h3 class=\"text-xl font-semibold text-foreground\">Exceptions<\/h3><ul class=\"mt-2 text-muted-foreground list-disc pl-6 space-y-2\"><li>Promotional offers, introductory prices, or time-limited discounts<\/li><li>Providers without a physical address in Denmark<\/li><li>Services that are not directly comparable in content<\/li><li>Prices that are not publicly available<\/li><\/ul><\/div><div><h3 class=\"text-xl font-semibold text-foreground\">How the price reduction is applied<\/h3><p class=\"text-muted-foreground mt-2\">With an approved price match, your subscription will be reduced to the matched price. The price reduction applies as long as the competitor\u2019s price remains valid and the service remains comparable. <\/p><\/div><div><h3 class=\"text-xl font-semibold text-foreground\">Misuse and termination<\/h3><p class=\"text-muted-foreground mt-2\">Flexum Coworking reserves the right to reject price match requests in cases of suspected misuse, including false offers or coordinated attempts to obtain unreasonable discounts. The price match guarantee may be changed or withdrawn at any time with 30 days\u2019 notice. <\/p><\/div><\/div><\/section>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Terms and Conditions of Sale and Subscriptionfor Flexum ApS General information Flexum ApSLyngbyvej 83A2100 Copenhagen \u00d8 CVR no.: 40405798 Tel.: +45 70 555 255Email: kontakt@flexum.dkWebsite: www.flexum.dk Application for a Virtual Office Submission of documentation To set up a Virtual Office with Flexum Coworking, valid ID and documentation of the company\u2019s registration must be submitted. This [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1753","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/flexum.dk\/en\/wp-json\/wp\/v2\/pages\/1753","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/flexum.dk\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/flexum.dk\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/flexum.dk\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/flexum.dk\/en\/wp-json\/wp\/v2\/comments?post=1753"}],"version-history":[{"count":1,"href":"https:\/\/flexum.dk\/en\/wp-json\/wp\/v2\/pages\/1753\/revisions"}],"predecessor-version":[{"id":1754,"href":"https:\/\/flexum.dk\/en\/wp-json\/wp\/v2\/pages\/1753\/revisions\/1754"}],"wp:attachment":[{"href":"https:\/\/flexum.dk\/en\/wp-json\/wp\/v2\/media?parent=1753"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}