Flexum ApS
Lyngbyvej 83A
2100 Copenhagen Ø
CVR no.: 40405798
Tel.: +45 70 555 255
Email: kontakt@flexum.dk
Website: www.flexum.dk
To set up a Virtual Office with Flexum Coworking, valid ID and documentation of the company’s registration must be submitted. This includes a health insurance card or passport for the owner/managing director, as well as a CVR registration certificate or articles of incorporation for new companies.
The agreement only enters into force once the contract has been digitally signed via our system. The contract contains all terms of the collaboration.
All bookings of meeting rooms, offices, and other facilities are made electronically via our booking system. By booking, you accept the applicable terms for use of the room, including cancellation rules and payment terms.
By entering into an agreement with Flexum Coworking, you accept that all communication will be sent electronically, including invoices, reminders, newsletters, and other relevant information regarding your subscription or booking.
When using Flexum Coworking’s facilities, you consent to photos being taken in the common areas, which may be used for marketing purposes. If you do not wish to appear in photos, please inform the staff.
We take complaints and feedback seriously. If you have a complaint or suggestions for improvements, please contact us at kontakt@flexum.dk or +45 70 555 255. We aim to respond to all enquiries within 2 business days.
Termination of subscriptions and agreements must be made via this form or by email to kontakt@flexum.dk.
The agreement may be terminated with 1 day’s notice; tenants are not entitled to a partial refund if the termination falls within a payment period.
Termination may be made with 1 month’s notice to the end of a month.
Cancellation of booked rooms must be made at least 24 hours before the start of the booking to avoid full payment. If cancelled less than 24 hours before, the full price will be charged.
After termination of the Virtual Office, Flexum’s address must be removed from all company registrations, websites, letterheads, and other materials within 14 days after the end of the notice period. Continued use of the address after this period is considered misuse and may result in legal action as well as a claim for payment for the period during which the address continues to be used.
In the event of force majeure, including but not limited to pandemics, natural disasters, or government orders, Flexum Coworking may be required to restrict access to facilities or temporarily change services. In such cases, Flexum Coworking will endeavour to inform all affected customers as soon as possible and offer reasonable alternatives.
Flexum Coworking reserves the right to refuse or terminate cooperation with companies or individuals who, in Flexum Coworking’s assessment, conduct illegal business, behave in a threatening or disrespectful manner towards staff or other customers, repeatedly fail to meet payment obligations, or otherwise act contrary to good business practice.
When setting up a Virtual Office, a deposit equivalent to 1–2 months’ subscription may be charged. The deposit is refunded upon proper termination and return of any keys, minus any outstanding amounts or fees for failure to remove the address from registers.
Flexum Coworking treats all customer information confidentially and in accordance with applicable GDPR legislation. Personal data is used solely for administration of the customer relationship and will not be disclosed to third parties without consent, unless required by law. See our full privacy policy on the website for more information.
Flexum Coworking reserves the right to amend these terms with 14 days’ notice. Material changes will be communicated by email. Continued use of Flexum Coworking’s services after the notice period is considered acceptance of the updated terms.
Prepaid subscriptions and bookings are generally non-refundable. Exceptions may be made in special circumstances at Flexum’s discretion. Please contact us to discuss any possible exceptions.
If you, as a consumer, are not satisfied with our handling of a complaint, you may submit a complaint to:
You may also use the European Commission’s online dispute resolution platform (ODR) for online disputes:
Flexum Coworking offers a price match guarantee on Virtual Office subscriptions. If you find an equivalent service cheaper with another Danish provider, we will match the price.
With an approved price match, your subscription will be reduced to the matched price. The price reduction applies as long as the competitor’s price remains valid and the service remains comparable.
Flexum Coworking reserves the right to reject price match requests in cases of suspected misuse, including false offers or coordinated attempts to obtain unreasonable discounts. The price match guarantee may be changed or withdrawn at any time with 30 days’ notice.